Can't connect rp2040 to computer

Hi dbeamonte_arduino,

I am a newbie working with the Plant Watering Kit. I use a MacBook Pro M1 and for that reason I installed 1.2.7-ventura following the instructions. The problem I have is that IoT Cloud does not see the RP2040. I already tried all recommendations in the error page:

  • I Restarted the Create Agent on the computer. (Quit it and loaded it again).
  • I reconnected the device to the computer with a different USB cable and adapter (this computer
    only has USB-C, but I tried on one Windows computer with USB-C and another Windows.
    computer that only has regular USB ports) and made sure the power LED lighted up.
  • I reset my devices multiple times.

Following other advices, I reinstalled CreateAgent and clicked twice the RP2040's white button. Same problem happens in two different Windows computers, one USB-C port only and another one with a regular USB port. RP2040's color lights turn on (one solid green, one blinking orange, and one blinking light that changes from blue to green to light blue to red, pink, yellow, white.

This is what I have:

I opened this ticket with little more detail:

Could you please help?