I am getting very frustrated with Arduino Cloud. I started with my Macbook but it just keeps refusing to find the serial connection. Somedays it works a while and other days it just wont. After spending many hours trying and reading the forum I have given up on that and got an old windows 10 laptop out. I am running some test projects with original Arduino Nano 33 IOTs.
When I connect the boards via the USB it mostly finds them but suddenly it will jump to “online”. It doesn’t matter which board I am using so the code can’t be an issue. I have also tried different new cables, long, short everything.
For example, this morning I started my windows laptop with the NanoIOT connected to the USB, I started the Arduino Cloud editor. I wanted to try something out and see the result on the serial monitor. It was connected to a port. 10 mins later it suddenly jumped to “online” and although I could edit the sketch online, I can’t see the results in serial monitor. I cannot get it to go back to the serial cable.
This happens all the time, and I also keep getting a yellow banner telling me about the Create Agent (which is running) and it keeps telling me, via annoying little pop ups, that there are other boards online. These pop ups then block the other top buttons, for example “save”.
I really want to build some interesting projects but spend most of my time messing about trying to get connected.
Hello @herriki, if you are using Safari, the issue you are encountering is probably related to that. If this is the case, to solve it you need to Generates and Install HTTPS certificates, clicking on the arduino create agent icon on top bar of MacOS.
(source for the solution)
It sounds like you're experiencing frustrating connectivity issues with Arduino Cloud, especially regarding serial connections and board recognition. Here are some troubleshooting steps you can try:
Check USB Ports and Cables: Ensure that your USB ports are working properly and try using different USB cables to rule out any potential issues with connectivity.
Update Drivers: Make sure that the drivers for the Arduino Nano 33 IoT boards are up to date on your Windows 10 laptop. Sometimes, outdated drivers can cause communication problems.
Restart Arduino Cloud and Devices: Try restarting both Arduino Cloud and your Arduino Nano 33 IoT boards. Sometimes, a fresh start can resolve temporary glitches.
Disable Create Agent: Since you're receiving notifications about the Create Agent, try disabling it temporarily to see if it resolves the connectivity issues. You can always re-enable it later if necessary.
Check Firewall and Security Settings: Ensure that your firewall and antivirus software are not blocking the communication between your devices and Arduino Cloud.
Contact Arduino Support: If the issue persists after trying the above steps, consider reaching out to Arduino support for further assistance. They may have additional troubleshooting steps or insights into the problem.
By following these steps, you should be able to troubleshoot and resolve the connectivity issues you're experiencing with Arduino Cloud. Once resolved, you can focus on building your interesting projects without interruptions
Thanks for the tips. I have tried the Mac certificates but it makes no difference. I have installed the Agent again but although I can work online ( a bit slow if you are testing ideas)
but cant connect via USB.
On the Windows laptop, I have tried all but contacting the support. Sometimes its ok but mostly either connects online and will not recognise the USB or vica versa.
