FAKE Arduino UNO board lacking quality (allegedly made in Italy by Arduino.cc)

Hi,

Anybody knows how to contact the producers of the Arduino UNO boards ?

I just purchased two of them in Mexico and the quality is not satisfactory.

I would like to send them a few photos of the last 2 boards I purchased and maybe they change a bit their quality control.

This is a production issue and not an issue with the guy who sold them to me in Mexico. The packaging was closed.

regards Rainer

See this:- https://www.arduino.cc/en/Main/ContactUs

I am curious to see pictures of the boards.

Grumpy_Mike: See this:- https://www.arduino.cc/en/Main/ContactUs

Thank You

rsfoto’s pictures:
589cdf388fcfa14c09bb0658965786386e9dfcad.jpg
40aafa8c631729f95d40abec677ef6905d8b1201.jpg
39694792dc7b909541f32dce24d02caff85cb86b.jpg
8dce3bca0fc5b0bf5789598a482be0c893f2f572.jpg

Sorry Pert :o

Here they are again

Sorry for deleting the first batch

rsfoto: I just purchased two of them in Mexico and the quality is not satisfactory.

Who in mexico did you buy them from, and have you contacted them ?

I use those DC sockets on different circuit board designs, and it's not easy to line them up exactly (I do have a reflow oven). A problem if you use custom milled faceplates. It can be easilly fixed by re-heating the solder of one or two pins of the socket, and move the socket in position. There is a bit of flex in those sockets, so you can move it a mm or so without reflowing.

The residue looks bad. It shouldn't be there on official/expensive boards. You can wipe it off with a cotton bud dipped in alcohol, but it shouldn't be needed. Contact the seller. Leo..

srnet: Who in mexico did you buy them from, and have you contacted them ?

Hi srnet,

It makes no sense to contact my Mexican seller as they came in sealed antistatic bags.

It is not a big deal I just expected better. Thye work and that is important but if one buys the original ones, one should get better.

About the connectors I agree but a quick check with a simple tool, for example some board as I made makes the QC better.

Question: How does one put in images which are seen as Pert did. I deleted my previous post with the images as I thought I had posted it twice and then I realized that Pert did put them in another way. Sorry Pert.

regards Rainer

No worries about breaking the embedded images I've fixed it. I only did that so that other forum members could easily view your pictures without needing to download them. I have taken the URLs from your attached images so that's why they broke when you removed the attachments. You can find a guide for how to attach and embed images in one post here: http://forum.arduino.cc/index.php?topic=364156.0

I can understand about the connector being off and it would probably be a good idea to add more tolerance to your PCB if you do another design but that residue is definitely not what you expect to see after paying good money for an authentic Arduino.

I doubt there was any specification for connector positioning in the first place… If you design an
enclosure base it on measurements from an official enclosure, not an official board.

rsfoto: It makes no sense to contact my Mexican seller as they came in sealed antistatic bags.

It makes every sense to contact the actual seller as in most countires its the person who sold you something that is responsible for the goods and the original manufacturer has no responsibility to you.

Out of interest, how are you sure the parts you bought from your Mexican supplier are geniune ?

To me they don’t look like genuine boards or maybe not new. Check against this :

https://www.arduino.cc/en/Products/Counterfeit

I would have to agree, looking at those boards, compared to the website given above, Everything that I see tells me they are fake. If you purchase them as genuine Arduino's, you need to contact your supplier. It is your supplier's responsibility to make sure they are not selling fakes. It is one thing if your boards are marked as not being genuine Arduino's, It is a whole different story when they tried to pass them off as genuine Arduino's. This introduces an element of fraud.

MarkT: I doubt there was any specification for connector positioning in the first place... If you design an enclosure base it on measurements from an official enclosure, not an official board.

Hi MarkT,

The footprint I took was made by a french guy and I am working with KiCad to make my PCB. The first batch I made the Arduino did fit nearly exactly as I bought it.

regards Rainer

pert: No worries about breaking the embedded images I've fixed it. I only did that so that other forum members could easily view your pictures without needing to download them. I have taken the URLs from your attached images so that's why they broke when you removed the attachments. You can find a guide for how to attach and embed images in one post here: http://forum.arduino.cc/index.php?topic=364156.0

I can understand about the connector being off and it would probably be a good idea to add more tolerance to your PCB if you do another design but that residue is definitely not what you expect to see after paying good money for an authentic Arduino.

Thank You pert

srnet:
It makes every sense to contact the actual seller as in most countires its the person who sold you something that is responsible for the goods and the original manufacturer has no responsibility to you.

Out of interest, how are you sure the parts you bought from your Mexican supplier are geniune ?

Hi srnet,

OK, I will contact him and see what he says.

BTW, I just did take a look at the Arduino link about the official resellers in Mexico. There is listed one with the name AG Electrónica, I have bought from them, and now I ask ¿ what guarantee I have he sells me the original ones ? as I just have visited that site and he sells Generic Arduino too :slight_smile:

So ¿ how can I be sure ? No idea :slight_smile:

Thanks everybody ...

for this enlightening thread about my Arduino boards. Very interesting.

Now I have to ask ¿ is there any long time advantage of genuine Arduino over all this clones ?

If yes then I will change my buying habits and go for Genuine Arduino but as you have seen in my former post, even official Arduino resellers have gone into the clone business ...

It is everything about the price nowadays, well mostly ...

Learned a lot about this stuff.

Again big thanks and regards Rainer

Well yes, after reading all the posts and analyzing my boards they are fake.

As a newcomer I thought I was buying something original but no ...

Will change that in future and raise the price for my hardware.