Iot cloud app not responding

Last few days when I open the dashboard in the app, the values are frozen and after 10 seconds says "iot remote not responding". In a last 2 days it worked only once. My device is working and I can access the dashboard over arduino website with no problems.

I'm using new phone with Magic OS 7.1. It works only first time, when I uninstall and again install the app.

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