mkr 1010 wifi no com port

Official Hardware MKR Family MKR WiFi 1010
1

running windows 7pro. mrk 1010wifi board green lite activates when plugged into UBS3 port but not able to upload a sketch. nothing blinks when i plug it in. the green lite comes straight on. this thing worked in the past. tried on my Linux Ubuntu and it didn't recognize either. no com port available for selection. whenever i try to upload i get a port not found error. did tap and double tap at a variety of timings to try to reset the bootloader and i cannot get it to work. hoping someone can direct me for the next steps. looked all thru "General Guidance and How to use the Forum" which was great but nothing there helped. don't know what to do next. thoughts? thanks.

2

when trying to upload a blank sketch:

PORTS {} / {} => {}
PORTS {} / {} => {}
PORTS {} / {} => {}
PORTS {} / {} => {}
Couldn't find a Board on the selected port. Check that you have the correct port selected. If it is correct, try pressing the board's reset button after initiating the upload.

3

  • Go to: Arduino IDE > File > Preferences > Show verbose output: Select both options: "Compilation" and "Upload". Then try to upload the Blink example (Arduino IDE > Files > Examples > Basics > Blink) and send to us the copy of the whole text shown in the console.

  • If you cannot select the port, please click "upload" anyway and once you see in the console a text like the following one, please give quick double tap to the reset button:
    PORTS {COM131, } / {COM131, } => {}
    PORTS {COM131, } / {COM131, } => {}
    PORTS {COM131, } / {COM131, } => {}

  • what is the behaviour of LED when pressing the reset button twice?