Pro Gateway offline - can‘t activate

Hi,
my new arduino pro gateway can‘t be activated and stays offline. Connected it to the internet and the rpi is online because I am able to ping it but in the IoT cloud the gateway stays offline. As suggested in older threats I tried to clean the contacts of the Lora Modul but no success. I also formated the sd card and copied the files back on the sd but also with no success. Since then, the arduino is not even blinking anymore. Is there an image file from arduino to put it back on the sd?

Do you know any other advise? I already opened a ticket at support at arduino with no answer so far.

Thanks Rainer

Hi,

I haven't heard from arduino so far and there is no documentation for the pro gateway at all. I think without support for this product I can only return it. Very disappointing performance from arduino for this kind of product.

Thanks Rainer