Trouble with Arduino uno r3 +EasyVR

Hi there,
I'm facing a problem with EasyVR shield. I installed the code on the Ardunio and made sure that the shield is well connected with Arduino. But when I run the serial monitor, I keep getting the same error message "EasyVr not detected" .
I tried changing the port but the same problem kept showing up.

Please HELP ME ASAP!!! My project submission deadline is very sooon!!

I'm having the same problem. I neeed help!!!

What pins is the jumper on?

The software pins.

SW – Software serial mode

What code? Did you use EasyVR Commander to generate the code?

Yes I used the easyVR commander