Hello all! I just got a R4 wifi. I connected it to the computer via a USB-C cable. Updated the firmware. 0.4.1 . I went to load the UNO R4 WiFi Basics template on the cloud and I get to the wifi setup step and I just keep getting a "credentials not found" and "failed to upload the template sketch" when I type in the correct wifi network info. The network is using WPA2/3 personal.
Any insights?
Hello @thoughtfulbeetle24
Please try removing the device from your Arduino Cloud account and re-adding it, ensuring that you correctly enter your Wi-Fi network credentials. Also, make sure your network is operating on a 2.4 GHz band, as the ESP32-S3 is not compatible with 5 GHz networks.
If the issue persists after these steps, please reach out to Arduino Support directly using the following form: Arduino Support Contact Form.
Let us know how it goes!
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Thank you . I will give that another try and report back.
Cheers!
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Did you end up fixing the problem? i've tried the steps previously mentioned but I am still having the same issue, it still says "Credentials not found!"
thank you
I cannot get this template for UNO R4 WiFi Basics to load as always fails after entering the WiFi credentials. I am using a MacBook and using the Safari web browser. I have other simple programs such as the web blink and get_started to work with the cloud editor. I have noticed in those sketches I had to add in the Secrets tab and which adds the const char entries to the things tab e.g. SECRET_SSID and SECRET_OPTIONAL_PASS. I cannot see a sketch nor a dashboard after the error message panel titled "Import Template" with fields "We were not able to upload the template sketch" with the error code "Credentials Not Found!" and a Button "Try Again" and footer message "If this problem persist you can write us on the Forum" . I have disconnected, deleted, restarted, rebuilt the Web Blink and Get started examples several times. However those sketches do not use the wifi nor apply credentials. I do not understand how the template can apply credentials without seeing the sketch code or dashboard. Something is incompatible or broken in the process or not setup to work with the wifi and cloud editor. I will continue to search for how to enable the WiFi port link to see if that configuration is needed before the template will download. Any feedback or suggestions are welcome.
I believe the problem is the Arduino IDE has to be used rather than the web based version. I was able to use the template on the Arduino IDE and run the code. I hope this helps anyone else that uses the web based Arduino Cloud.