Template not working - Uno R4 WiFi Basics

Development Tools Cloud IoT
1

I'm getting the following message:

We were not able to upload the template sketch

Credentials not found!

Try again

However, I have tried two sets of SSID credentials for two different 2.4GHz b/g/n SSID's. Neither will work.

2

According to Arduino support there is a problem with the template - Uno R4 Basics. I haven't tried to run it recently; not sure if it's been fixed.

3

go ahead and run it now and come back if it doesn't work

4

Ok. Thanks.

5

Jonathan,

Having same problem.

Jim

(attachments)

Credentials.PNG
Credentials.PNG814×773 23.2 KB

6

Please try the steps below:

  1. Uninstall the Arduino Cloud Agent
  2. Install the Arduino Cloud Agent latest version with admin right.
  3. Check if the Arduino Cloud Agent is installed and running
  4. Update the connectivity module firmware on UNO R4 WiFi
  5. Remove the board as device from the cloud.
  6. Clear your browser's cache, restart it and then add the device(board) as new device and try to upload sketches to it.
  7. Ensure that you use 2.4Ghz wifi with the SSID and Password not too long and does not contain special characters.
  8. Use a simple sketch to test first, like https://app.arduino.cc/templates/cloud-blink

Note: Make sure your IDE is closed.

7

Hi @mapleman. The Arduino Cloud developers have fixed the bug that caused this "Credentials not found!" error. If you are still interested in using the template, please give it another try now and let us know if you still encounter any problems.

I apologize for any inconvenience caused by this bug.