Arduino Giga R1 not found by IDE

I've bought a Giga R1 recently, directly from the store.
But when I connect it to my PC, it is not visible.
The packet for the board is installed in the IDE.

I've tried different USB ports and cables, but only com 3 an 4 are shown.
After using the same port with an mega board, it was directly found on com 8.

It is the same cable I use to connect my iPhone to the PC, so it definitly is a data cable.

Do you have an idea, what is missing?

Thanks,
Harald

Have you tried the double-click the reset button on the GIGA board.
The button is near the USB connector. You should then see a flashing green led on the GIGA and hopefully you should see in the IDE.

Hello Kurt,
many thanks for the quick answer. I'v now hit the reset button twice, and the green led is flashing slowly, but I still cannot see it in the IDE.

From connecting the Mega to the same USB slot, I know it is COM 8. But only COM 3 and 4 are shown in IDE 2.3.2

If you still have issue with the Giga being detected, try Burn the bootloader on GIGA R1 WiFi and make sure you use a good quality data cable to connect the board to your PC.

1 Like

I would try what @Dozie mentioned and see if that resolves it.
If not here is sort of throw a lot of darts out there and hopefully one works.

I am assuming a machine running Windows as you mention COM8
Might help to know additional information, like:

What version of windows, like version 10 or 11?
What IDE and version of IDE? 1.8.xxx or 2.3.xxx?

What version of Arduino GIGA Board is installed in the Board Manager? When the Board support was added, did you get some form of prompt that the software needs to install drivers? Did you allow it to do so? If you are unsure, you could try to uninstall the board type and then reinstall it and hopefully that helps.

When you plug it in, does Windows give you any indication of a device insertion, like a beep?
If not, do you have other cables you could try?

Note: On windows, the COM8 is probably specific to your Arduino MEGA and the GIGA will typically get a different COM number.

When you double click, it may not show up as a com port, but if you look at the ports does it show an item, like... DFU port? If so, select that and try to do an upload.

Good luck

I've tried to burn the bootloader. After holding on the boot1 buttion and resetting the board, all leds, excpt the power led, went off. After adapting the paths I run:

"%LOCALAPPDATA%\Arduino15\packages\arduino\tools\dfu-util\0.10.0-arduino1\dfu-util" --device ,0x0483:0xdf11 -D "%LOCALAPPDATA%\Arduino15\packages\arduino\hardware\mbed_giga\4.1.5\bootloaders\GIGA\bootloader.bin" -a0 --dfuse-address=0x8000000
dfu-util 0.10-dev

Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
Copyright 2010-2021 Tormod Volden and Stefan Schmidt
This program is Free Software and has ABSOLUTELY NO WARRANTY
Please report bugs to http://sourceforge.net/p/dfu-util/tickets/

Warning: Invalid DFU suffix signature
A valid DFU suffix will be required in a future dfu-util release
No DFU capable USB device available

Also, I've installed version 0.11 of dfu-util and gave it another try, but with the same result.

What version of windows, like version 10 or 11?

  • Windows 11 Pro, 10.0.22631 Build 22631
    What IDE and version of IDE? 1.8.xxx or 2.3.xxx?
  • IDE 2.3.3
    What version of Arduino GIGA Board is installed in the Board Manager?
  • Arduino Mbed OS GIGA Boards in version 4.1.5

When I plug it in, no beep or anything else is shown. I also cannot find it in the device-manager.
In contrast, when I plug in my old Mega board, it beeps and it shows up in the device manager.

I've tried different cables and ports on my Aorus Master board. I could connect my iphone with every one of them, to any port.
Same on my sons PC.

For DFU issue, check dfu-util errors when uploading (exit status 74).

Can you test the board using a different data cable and computer to find out if the issue is PC related rather than board issue?

Hi Dozie,

yes, I've tried different cables, all of them were able to connect my iphone to the pc.
And I plugged it into my sons pc, it didn't show up there, too.

Is your cable a charge only cable or data USB cable? You need a good data cable to connect the board.

It is a data cable. I can acces all data on my iphone with it.

Okay, try and open a ticket with Arduino via Contact us
with all the details of the issue and your purchase receipt.

Thanky you very much. I'll open a ticket.

Best