Arduino R4 UNO WIFI: Not able to connect Cloud IoT

Development Tools Cloud IoT
1

I miss the security update deadline for cloud services in February 10th. Now I am trying to recover my cloud connection to ARDUINO R4 WIFI UNO by uploading my sketch through Arduino Cloud Editor via USB to my computer. The Sketch is uploaded correctly but unfortunately, device is not able to connect cloud IoT, please see below Serial Monitor response:

TimeServiceClass::getRemoteTime cannot get time from NTP, fallback on connection handler
TimeServiceClass::getRemoteTime cannot get time from connection handler
ArduinoIoTCloudTCP::handle_SyncTime could not get valid time. Retrying now.
ArduinoIoTCloudTCP::handle_ConnectMqttBroker could not connect to [iot.arduino.cc:8885](http://iot.arduino.cc:8885/) Error: -2
2

Hello @xm_castellote,

You should do the provisioning of the device again and then it should work as expected.

Let me know if you'll have any problems.

Thanks,

Stefano

3

Hi s-torneo,

thanks for the help, can you please specify what does it means: "do the provisioning"?

Regards,

Xavier Maqueda

4

It means to create a new device in the Devices page.
The provisioning phase reconfigures your device with all needed resources and then you can attach it to your thing.

5

After provisioning again the device I am able to connect to Cloud IoT.

I would recommend to add this process on the IoT security update notification "learn more" at the device management area. As it only says to upload any sketch through USB comm in cloud editor but it does not comment on provisioning again the Device.

In any case, many thanks for the quick response and support.

Regards

Xavier Maqueda