Arduino Uno Rev3 not recognized

First off -

Operating system - windows 7 64 bit Board - Arduino Uno rev3

I have never been able to upload to board, initially trying to upload blink example

Message displayed -

With verbose - avrdude.exe: usbdev_open(): did not find any USB device "usb"

Otherwise - it says serial port com1 not found

I am using Arduino ERW 1.0.3 IDE and the Tools>Serial Port option is grayed out.

I have checked the device manager and the board is not recognized. There is no "ports" option and it seems as though the device is being recognized as "Quest Software USB Device" under the USB controllers menu

I tried to upload the drivers as described in other posts, but when I try to install the Uno Rev3, or Uno, or USBSerial it says

"The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems"

I am able to download the FTDI drivers but that didn't help and I'm sure was a dumb move.

Finally - the green "on" led is on and the orange led next to "L" to the left of the arduino symbol is on which I've read indicates the presence of a bootloader.

Thanks, Scott

Finally - the green “on” led is on and the orange led next to “L” to the left of the arduino symbol is on which I’ve read indicates the presence of a bootloader.

On or blinking? A newly bootloaded chip will blink the “L” LED. Do you have another USB power source that you can plug your UNO into (Cell phone wall wart, etc)? If it starts blinking the “L” LED, then the bootloader should be good. Next, I would check for another USB port on you PC. If you have a USB Hub, it can help get the Arduino off of COM1 as well. Another klug is to leave the UNO plugged in and restart windows.

Thanks for the reply,

The orange led is blinking, I haven't tried it with a different power source so i can't comment on that.

If it is blinking, then we just need to get Windows and your PC hardware to talk to the Arduino. Does it make any PC sound when you plug the Arduino into the PC?

Yes it does, it shows up in the device manager as "Quest Software USB Device". I know this because when I remove the board and the device manager refreshes, the Quest device is gone.

Try moving the Device from COM1 to COM5, Properties->Port Settings->Advanced...

Sorry for the delayed response,

One of the problems is that the board does not show up under ports and therefore I don't have a ports option in my device manager. Also, the serial port option in the Arduino IDE is grayed out.

Thanks again

slaughter4622:
it shows up in the device manager as “Quest Software USB Device”.

Isn’t Quest software related to virtualization? Maybe you should try to disable USB virtualization.

spatula, you were right

I uninstalled quest vWorkspace USB hub and now the board is recognized and shows up in the IDE

Thank you spatula and spcomputing for the help

scott4622: spatula, you were right

I uninstalled quest vWorkspace USB hub and now the board is recognized and shows up in the IDE

Thank you spatula and spcomputing for the help

Hello Spatula (or whomever can help), I have a similar problem, but mine is found under "Other Devices/Unknown Devices". I can't seem to get it to recognize the ".inf" file when I try to update the driver for that device. I believe I have done everything that was suggested in the forums. I'm running Windows 8 on my laptop and it still shows the "Serial Port" section grayed out. I have uninstalled and reinstalled the "ERW" version with the "signature trick" that was suggested as well. And no luck yet. Any help would be greatly appreciated.

p.s. One observation I have made is that, upon reboot of my laptop, the BUB card is getting TX/RX signal. It just doesn't seem to get past the BBB. Just short of trying another machine/system (with different OS), I'm currently stuck. I would like to use my laptop though.

I would say that if you see it under Other/Unknown devices it is still a driver problem, but I'm afraid Vista is the most recent version of Windows I am familiar with (and I'm not using Arduino on that).

The Arduino team has created a version of the signed drivers for Win8. This will be included in the next version of the IDE, but you can download it from here:

http://downloads.arduino.cc/arduino_drivers_win_signed_test1.zip

Thanks for the replies gents. I have d/led the file provided, and try to update the driver using that file. I had no success. Windows is still not recognizing it. I will keep trying things, but I still can't get the driver loaded...odd. I must be doing something wrong. :/

So I'm uninstalling both the Arduino 1.0.3 and ERW 1.0.3 versions of s/w. I will reinstall with the new certified driver and see if that works.

Questions: Do I need both the Arduino 1.0.3 and the ERW 1.0.3 versions. Or is the ERW a standalone? If I have both installed, will it cause a conflict? I will try to just install ERW version by itself. If that doesn't work, then I will try just Arduino 1.0.3. Then if that doesn't work, I will try both together. And does it matter if Arduino 1.0.3 are in the same directories? I had them in separate directories. If they are standalone (which it appears), then I don't see a problem. But if there is some file sharing (between Arduino 1.0.3 and ERW version) going on, then perhaps I need them all under the same directory...not sure. Anywho, any additional help is greatly appreciated. Sorry for the double post, I just wanted to be thorough. ;)

UPDATE: I have uninstalled all the Arduino s/w. I have reinstalled the ERW 1.0.3 version and copied the "certified driver" files (2 of em) to the "drivers" directory and still the "serial port" is grayed out. I.e. drivers still are not loading/being recognized. Any additional suggestions on resolving this issue? I'm about tapped out of ideas at this point. I have been working on this for about day and 1/2. Thanks again for any help that you can provide.

JTech33: p.s. One observation I have made is that, upon reboot of my laptop, the BUB card is getting TX/RX signal.

The what? Are you referring to this... http://shop.moderndevice.com/products/usb-bub

It just doesn't seem to get past the BBB.

BBB? Are you referring to this... http://shop.moderndevice.com/products/bbb-kit

yes, the BBB is the Bare Bones Board (USB/serial interface). The latest drivers provided (certified signature) doesn't seem to work for me either. I'm thinking that perhaps the USB standard could be the problem. What I mean is that my laptop uses the new USB 3.0 standard. Perhaps the driver was written for only the USB 2.0 standard. If that could be the problem, then this link shows the differences between the 2 standards:

http://www.intel.com/support/chipsets/usb3/sb/CS-033065.htm

But 2.0 and 3.0 are "supposed" to be backwards compatible. But that wouldn't be the first time something that was supposed to be "backwards compatible" has bit me in the arse. ;)

If don't have an Uno, why are you trying to use the driver for an Uno?

You need to use the driver for the BUB you bought. If you bought this, the driver is available at the bottom of that webpage.

Here’s what I have: I have both the USB BUB II (with the FTDI FT232RL IC) and it plugs into the BBB (Bare Bones Board) Rev E. And I have plugged the ATMEL ATMEGA328P-PU IC into it’s socket. I took a class Arduino I class at the Techshop in San Jose, and I built this kit. Either way, none of the drivers supplied seem to work with my Windows 8 (USB 3.0) laptop. Here’'s the exact laptop I have: Dell - Ultrabook 15.6" Touch-Screen Laptop - 8GB Memory - 500GB. I must be doing something wrong, and I can’t figure out what… /sigh

Below is my two boards I’m trying to get working. My understanding is that the boards work successfully on the instructor’s comp, but not my latptop, so I’m fairly certain the boards are ok. It’s the drivers that I’m having an issue with (serial port option grayed out within Arduino s/w)

[quote author=Coding Badly link=topic=147431.msg1124811#msg1124811 date=1361258625]

If don't have an Uno, why are you trying to use the driver for an Uno?

You need to use the driver for the BUB you bought. If you bought this, the driver is available at the bottom of that webpage.

[/quote]

Well, I saw Slaughter4622's problem and it was similar to mine. My board may not be a UNO, but my problem is very similar to Slaughter4622's problem. Which only helps me rule out linking the problem to my board. It appears still to be a driver issue. /sigh.

My actual board type is Arduino Pro (5v, 16 MHz with ATmega328)

The drivers you linked me to for the BUB II aren't for Windows 8. I see for Windows 7 and all other legacy windows OS's, but not 8. I wonder if it will still work on 8 though. I'm trying it now.

UPDATE: I copied the drivers you suggested for the BUB II and didn't seem to help. I'm convinced I'm doing something wrong and I can't figure out what...ugh. Thanks for all your support thus far, but I'm still where I started. It's getting to be very frustrating =P