Ardunio IOT Cloud does not detect any devices

[bigtex_enmu]

Hello everyone,

I am trying to connect my MKR 1400 to the IOT cloud, and each time it does not recognize the that there is a device connected. I can upload a sketch from the IDE and when I open the web editor it recognizes that a device is connected there. Also each time I load into the IOT website it says that there is a network error " A network error occurred, please retry later [401] " I also tried it on my MKR 1000, which I have tried n the past and the same error occurs.

Thanks in advance for the help

[devilryascended]

Having same issue. When did this start for you? It seems to be a new thing.

[eclipse1985]

Hello there,

The issue you reported should now be solved and fully recovered. Please refresh the page and try again now.

We apologize for any inconvenience that this may have caused and appreciate your patience and understanding.

If you have any other problem, please let us know.

[pagoda44]

I'm having the same issue with my MKR IoT Carrier. I can run sketches that connect to the device and read data, but, when using the IoT cloud, the device cannot be recognized. I'm using the MKR WiFi 1010 as the Thing.

[beatagerger]

Hello
also to Arduino team!

you're not alone!!!

I wonder who does it even work right on?

There are many entries, but many think it has to do with Board itself...
I tried with Nano 33 wifi IoT (2 pieces) = kept restarting (at first I thought it had wifi problems)

MKR 1010 wifi (with and without carrier) = the same. it doesn't even show up in routers.

ESP NodeMCU (8266) with Nextion as Serial = Nextion shows Temp and Hum, but not Cloud, so neither does Alexa

ESP32 with OLED = OLED shows the values, cloud does not.

Because of the constant restart, no relay is triggered!!!

This behavior is not worth a cent!!!!

I have an annual subscription, so either the problem is solved immediately, or my money back because the service I paid for in advance was not fulfilled!!!

EasyESP and Tasmota are free and they work!!!!!

[microcon]

I have the same problem with my Opta Wi-Fi device. This problem just started for me. The IoT Cloud was detecting my Opta but not anymore. My Opta works fine when I'm using the Arduino IDE using the USB port. I think the problem is an improperly installed Arduino Create Agent. I never made it through all 3 steps when installing it. But it is in my Applications folder and in the system tray when I log onto the cloud. So Create Agent is there but it's not working. I hope Arduino corrects this problem quickly since I have an annual subscription that I can't even use. I'll give Arduino a month to correct it. If not I'll have my attorney take care of it.

[ptillisch]

Hi @microcon. I'm going to ask you to post some additional information that might help us to identify the problem.

1. Start Arduino Create Agent if it is not already running.
2. Click the Arduino logo icon in your system tray (AKA "notification area" on Windows).
   A menu will open.
3. Select "Open Debug Console" from the menu.
   This should open the "Arduino Create Agent Debug Console" in your browser.
4. Open Arduino Web Editor in your browser:
   https://create.arduino.cc/editor
5. Switch back to the "Arduino Create Agent Debug Console" browser tab.
6. Click the EXPORT LOG button at the bottom right corner of the "Arduino Create Agent Debug Console" window.
   A file named "agent-log.txt" will now download to your computer.
7. Open the downloaded "agent-log.txt" file in any text editor.
8. Press Ctrl+A to select all the text.
9. Press Ctrl+C.
   This will copy the selected text to the clipboard.
10. Open a forum reply here by clicking the Reply button.
11. Click the <CODE/> icon on the post composer toolbar:
    
    This will add the forum's code block markup (```) to your reply to make sure the output is correctly formatted.
12. Press Ctrl+V.
    This will paste the output into the code block.
13. Move the cursor outside of the code tags before you add any additional text to your reply.
14. Click the Reply button to post the output.

[microcon]

{
"Version": "1.3.0"
}

{
"Commands": [
"list",
"open <portName> <baud> [bufferAlgorithm: ({default}, timed, timedraw)]",
"(send, sendnobuf, sendraw) <portName> <cmd>",
"close <portName>",
"restart",
"exit",
"killupload",
"downloadtool <tool> <toolVersion: {latest}> <pack: {arduino}> <behaviour: {keep}>",
"log",
"memorystats",
"gc",
"hostname",
"version"
]
}

{
"Hostname": "Kenneths-MBP.lan"
}

{
"OS": "darwin"
}

[microcon]

I just received this error message when opening the Agent: You can’t open the application “ArduinoCreateAgent.app” because it may be damaged or incomplete. When I installed it , it never made it to the 3rd step. If this is the case, then all you have to do if find out why the Agent is not completely installing. This might be the solution to the problem all your subscribers are having. I'm using a MacBook Pro with Monterey 12.6.7. Also our corporate attorneys said that even though your policy is to not reimburse your customers for their subscriptions, if you're not providing the service that they paid for, they can file a class action suit against Arduino LLC and the owner of Arduino LLC. Judges always order restitution, meaning that Arduino LLC will be forced to pay back the subscription cost to all their subscribers. Talk to your attorneys and they'll confirm that this is the law.