Driver Installation

Hello all,

I am having trouble getting the USB driver for the Arduino Uno to install and/or operate properly. When I initially connected the Arduino the driver seems to start installing, however I would get an error stating that the installation had failed and asking if I have a CD to install software with. I tried following the directions to troubleshoot the problem by finding the “port” within the control panel and manually searching for the driver, but I could not find either (screenshot attached). I am not sure what to do next.

Thank you for any help!


When you go to the properties of the device, what does it say about the device's status?

Also, can you upload a copy of you log file?

Thank you for trying to help!

To be honest, I am not sure where to find the information that you are asking me for. The arduino does not show up in the control panel which would be the place I would think to look for device properties.

I look in the program files for the file that you asked for, but did not find it there. Though it's certainly possible I didn't look at the right place.