window 7 , 64 bits system, turn off firewall and run as administrator
"We are not able to detect the installed agent"
any help
I moved your topic to an appropriate forum category @mozhiyu.
In the future, please take some time to pick the forum category that best suits the subject of your topic. There is an "About the _____ category" topic at the top of each category that explains its purpose.
This is an important part of responsible forum usage, as explained in the "How to get the best out of this forum" guide. The guide contains a lot of other useful information. Please read it.
Thanks in advance for your cooperation.
Hi @mozhiyu. Unfortunately versions 1.3.7 and newer of Arduino Create Agent are incompatible with Windows 7. Even though 1.3.6 and older are compatible, Arduino Create Agent is automatically updated to the latest version when you try to use it with Arduino Cloud. So this means that Windows 7 users are no longer able to use the features of Arduino Cloud that depend on Arduino Create Agent:
- Creating Arduino Cloud IoT Devices
- Uploading sketches via the serial port
The obvious solution would be to update your operating system. Microsoft retired Windows 7 and is no longer receiving security updates. If your computer can't run Windows 11, you could consider switching to using Linux, which typically supports running on older computers quite well.
If you must continue to use Windows 7, then you will not be able to use the Arduino Cloud features I mentioned above. You can use the other features of Arduino Cloud such as compiling (but not uploading) sketches in Cloud Editor. It is possible to use Arduino IDE on Windows 7 computers. The latest versions of Arduino IDE are not Windows 7 compatible so you will probably be best off by using Arduino IDE 1.8.19. The download links for Arduino IDE 1.8.19 are listed here:
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