The opta forum is almost dead. No response from the Arduino team. The opta is supposed to be the professional level device that can be used in industrial applications. This device being new comes with many bugs, issues and seems not to be ready for prime time. I would hope the Ardiuno tech support team should dedicate personnel on this board to give support or acknowledge most of the issues observed from folks in this community. Even when you escalate a case, it takes possibly a week or more to hear back from the team or not at all.
We all need to be cautious when you want to use it for industrial application at this point. I hope the support team will listen and take action
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Do you have any specific issues with the Opta?
Would you mind sharing more information about your expectations for this product?
Also, in what ways does the device not meet your expectations?
What level of device support were you expecting from Arduino?
The forum is not an official Arduino support channel. Opta-oriented (or any other specific hardware) traffic would be dependent on Opta users posting questions (and hopefully, other Opta users) posting answers (occasionally actual Arduino employees, but not usually.)
Presumably there are several possibilities that explain the lack of traffic:
- No one actually uses Opta.
- No one (else) has problems with Opta.
- People who need Opta Support are getting it through some other channel (I've noticed that in general, "professional users" are less likely to ask questions on public fora.)
- People are struggling along and figuring things out for themselves, but not sharing that knowledge (see 3)
As @westfw said, the forum is user centric.
have you looked at https://support.arduino.cc/hc/en-us
try this part may be?
Please look at the screenshot. I purchased the opta recently, I experienced my first issue with downloading a sketch from the IDE PLC and got a download failed. I emailed support for help. It's been 2 weeks and no reply. Just last week, I combed the forum and found that the fix was to upgrade the IDE PLC to version 106. I did and that resolved the download issue.
Now my issue is what you see in the attached screenshot. You can see that when I set it to debug mode and wanted to test a simple logic of OR and EQ, the output remains FALSE even when the input works (TRUE). I have emailed support for this issue, and it's almost a week no reply from them. I even put the issue on the forum and have not had any luck from anyone yet.
So please look at the picture, and if you can recreate function block and see if it works on your opta I would appreciate it. Thanks in advance
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sorry to hear the support team did not come back to you
Can't help much with that (Arduino made the IDE PLC only for Windows, I don't use that).
Sorry about not helping. I am not familiar with the IDE PLC and am unable to make sense of your picture. Without having the Opta, I am unable to do any testing either.
Your picture is completely different than the Arduino IDE. I am accustomed to seeing all text for the IDE. Arduino sketches are lines of programming code and are shown on this forum in code blocks like this.
/*
Blink
Turns an LED on for one second, then off for one second, repeatedly.
…
modified 8 May 2014
by Scott Fitzgerald
modified 2 Sep 2016
by Arturo Guadalupi
modified 8 Sep 2016
by Colby Newman
This example code is in the public domain.
https://www.arduino.cc/en/Tutorial/BuiltInExamples/Blink
*/
// the setup function runs once when you press reset or power the board
void setup() {
// initialize digital pin LED_BUILTIN as an output.
pinMode(LED_BUILTIN, OUTPUT);
}
// the loop function runs over and over again forever
void loop() {
digitalWrite(LED_BUILTIN, HIGH); // turn the LED on (HIGH is the voltage level)
delay(1000); // wait for a second
digitalWrite(LED_BUILTIN, LOW); // turn the LED off by making the voltage LOW
delay(1000); // wait for a second
}
it's not the usual C/C++ targeted IDE, it's the PLC IDE
Thank you for making sure I was aware of the difference. I appreciate the confirmation that the image is normal for the PLC IDE. Such a big difference between the two IDE’s probably means few members here understand the Opta PLC system. Am I correct in this?
Yes, I've not seen much discussion here about that IDE in general, but that's the right sub-forum
I think as others have mentioned. This product being touted as professional, most people, companies that will venture over and try the OPTA are probably proficient PLC technologists/engineers and the product will either work and the price point works as well and there is no need to post OR it does not work, the price point does not work and they move on.
Recognize the challenges you mention. The PLC solution looks very beta.
