"No associated device found" , Arduino IoT Cloud

[philip123]

Hi,
I have a Arduino Uno R4 WiFi and working from a Mac.

When trying to upload through IoT Cloud I stumble on the problem of finding the connected device. As shown in picture below:

I am getting the "No associated device found" and when standing on the magnifying glas to the right of "open full editor" i get the message: "no device found, serial port unavailable".

Some tips on what I can do to solve the problem?

[Dozie]

You need to install Arduino Creat Agent, add Arduino Uno R4 WiFi as device and then associate it with the "thing" you created. Check these:
Install the Arduino Create Agent
Use UNO R4 WiFi with Arduino IoT Cloud and Getting Started With the Arduino IoT Cloud

[philip123]

I have done that, both dowloaded Create Agent and associated it with the thing the code is related to.

[Dozie]

Did you update the "connectivity module firmware on UNO R4 WiFi1? Check Update the connectivity module firmware on UNO R4 WiFi.
Delete the board as a device, then do this update, make sure that the Create Agent is running , add the device again as a device and then associate it with the thing created. Note: Make sure your machine does not have USB issue, that it, it recorgnise the board.

[philip123]

Sadly I can not install the uppgrade, se picture below:

I have tried multiple times.

[Dozie]

Contact Arduino Support via Contact us with details of the issue and your purchase receipt. We will help you fix it.

[philip123]

Also worth to mention is that the RX light on the arduino is blinkin constantly about 3 times per second.