I just opened the Plug and Play kit and am going through the online setup here, Arduino User Profile, and am consistently unable to get full through provisioning. I've tried restarting my computer, restarting the agent, resetting the board, etc. Sometimes i get "We were not able to update the firmware" sometimes stuck on "Configuring Secure Element". Unsure how to proceed.
I'm on a Macbook Pro Intel running Ventura browser is Chrome and is up to date.
Latest error is this...
"Reset before upload: 1200-bps touch: opening port at 1200bps: Serial port busy"
Extremely inconsistent with the errors and therefore very hard to debug.
I am not real sure of what you are trying to do. Post code, pictures and wiring diagrams so we can understand the hardware and software.
Well, there is no code or wiring involved yet. This is just the plug and play kit trying to do the initial setup shown in that link above.
I got passed that and the template loaded but device is continuing to stay offline after setting the Wi-Fi credentials. I would expect an error log or something to show what is going wrong but it just stays Offline. And I did double check the creds and am definitely in range of my router.
Difficult to help without a blow by blow description complete with screen shots. I had a similar situation a few weeks ago and it was a user error.
@brandonthorly Do you see anything on the LED matrix? The template you uploaded was the plug and make kit getting started template?
Well, pretty strange but I plugged it in this morning and the matrix lit up and it connected. Up until now the matrix was left blank.
Thanks for trying to help y'all.
I have exactly the same problem on my new Arduino Uno WIFI R4. I can't provision it on arduino cloud with the agent with the same error message.
and my board works "fine" when I connect when I use IDE directly on my laptop. I have uploaded several sketch and it works.
here is the error: Reset before upload: 1200-bps touch: opening port at 1200bps: Serial port busy
I can connect the serial port at 9600 bps directly with IDE without problem.
I have also uploaded a void sketch to be sure it wouldn't leverage the serial port.
Hi @arrosaht.
Did you have Arduino IDE running on your computer when you got that error?
If you have Serial Monitor running in Arduino IDE (which might not be obvious because it is a tab in the bottom panel of the Arduino IDE window), Arduino IDE has control over the serial port of the UNO R4 WiFi board. This will block Arduino Cloud's ability to open the port, which would cause the exact error message you experienced.
thanks ! that was it.
I passed that step but next one fails with "no crypto" as error message :-/
you mean during the provisioning process?