Uno Driver Troubles on Windows 10 64 bit

Development Tools IDE 1.x
1

Hi, everyone. I just started learning Arduino and am having driver troubles from the start. I'm using a Windows 10 64-bit machine and have installed the Arduino IDE 1.8.8

The Arduino I'm using is from the Vilros Ultimate Starter Kit that I purchased about two years ago and finally have time to play around with. I'm hoping the UNO is genuine and not a Chinese knockoff. I've included photos of the board for reference.

My computer is not recognizing the Arduino.inf driver. When I plug the board in to my USB and I go to Control Panel->Devices, under Other Devices the UNO is shown as Unknown USB Device (Device Descriptor Request Failed). When I try to update the driver and point to the Arduino.inf file, I get an error "The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64 based-systems."

If it wait long enough, the Arduino sometimes comes to life and is recognized. Like the machine finally found the driver. But if I disconnect the UNO and plug it back in, the problem starts all over again. When the board was communicating, Windows appeared to use a generic driver. (see driver photo).

I was able to capture the Board Info the time it worked:
BN: Arduino/Genuino Uno
VID: 2A03
PID: 0043
SN: 854393131303517102D0

What could be the problem? I'm assuming it's a software issue, because the problem is centered around the driver. But would a bad board or a knockoff board cause this issue? I'm happy to buy a replacement board, but since it came to life a few times, I'm assuming that's not the problem.

Help!

Driver Photo.jpg

UNO1.jpg
UNO1.jpg405×540 60.8 KB

UNO2.jpg
UNO2.jpg405×540 53.9 KB

2

I verified the UNO is a genuine Arduino by looking at the box, the little pamphlet that comes with it, and from the Board Info.

3

Make sure the USB cable is fully plugged into your computer and the Uno.

If that doesn't help, try using a different USB cable. The one you're using may be damaged or defective.

4

Thank you so much for the suggestion. I don't believe it, but that fixed the problem. I've verified it by unplugging the cable a few times and rebooting my PC. Each time the UNO comes back without a hitch and both the IDE and online Create apps see the UNO now.

I did check the driver and found it interesting that Windows is still using its generic host controller. Unless that's what shows up when it's actually using Arduino.inf .

This is a classic case of making the problem more complex than it is. I'm throwing my electrical engineering degree out the window. :slight_smile:

5

You're welcome. I'm glad to hear it's working now. Enjoy!
Per