USB serial port is not recognized

Official Hardware Classic Yún
1

Hello community,

I just purchased a brand new arduino Yún but I have an issue and I have not been able to fix it, hope some of you can help me with this problem....

Everything in the arduino Yún works great, I tried ethernet and worked, I also updated to the las YunWrt by reading it from the micro SD, the wifi connection works great, I tried by using ssh connection and by using the sketch to send 1 or 0 by url, the micro usb to power on the board works as well and all the pin works, almost everything works except for the serial usb port... I already tried with 2 different usb cables, I tried in a MacBook and in 3 different Windows and the arduino is not recognized, is not shown on the ports, I am able to see the wifi connection as a port but the usb is not there, I updated YunWrt lo the last, I am running IDE 1.5.7, I restarted all Yún with the 3 reset buttons and still nothing happens. Something I noticed is that the usb led is always on! but it is not working.... I am starting to think there is something defective on my board...

Any assistance will be really appreciated, Thanks!

Matthews

2

Did you verify everything is connected properly?

Check out the schematic at http://arduino.cc/en/uploads/Main/arduino-Yun-schematic.pdf

or see the image attached.

Capture.JPG

3

Quite strange: may be a problem with the usb plug on the yun. Can you try on another computer, like your neighbour's? If it still fails, mail support@arduino.cc