Arduino Nano 33 IoT - cannot get connected to IoT cloud

[georgeft]

Hi everyone. I tried many solutions to get my Arduino Nano 33 IoT online, to get it connected cu IoT cloud, but I failed. Many times, i got the message "no device found on COM...". "Failed uploading: uploading error: exit status 1". I tried to reset the board, sometimes is working in the IDE, but not in cloud). But the big problem is that I don't know how to get online my device in cloud. Also, my serial monitor in cloud is "not available" or just "connecting....".

No device found on COM8
Thank you very much for your help

[Dozie]

Try:

1. installing create agent properly, check Install the Arduino Create Agent
2. update the board's firmware using latest IDE. Check Update connectivity module firmware with Arduino Cloud
3. Use 2.4Ghz Wifi that the SSID and password is not too long or have special characters. You can try creating a simple wifi hotspot with your phone to test connectivity.

[georgeft]

1. I have installed the Agent, it appeared in the system tray(greey color), but right now it is not in the system tray
2. Trying to update firmware, I got the message "Latest Arduino Cloud Agent required" and to install the agent again , (but i did this action already before)
3. not sure how to use hotspot

[Dozie]

Try doing the steps suggested correctly. Uninstall the Arduino Create Agent and then re-install it with admin right if using windows OS. To update firmware, install the lastest IDE version and use the updater tool.

[georgeft]

I uninstalled the Agent and after I run the exe. file for installing the Agent, I went through the steps successfully, but after I closed the installation page I got the message

So, now I dont know what to do : to uninstall and reinstall Agent again, or just to try again to reinstall? Or just to ignore the message?

[georgeft]

[georgeft]

[georgeft]

i am still offline at this stage

[Dozie]

Check if the Arduino Create Agent is installed and running and make sure you follow correctly the guide Getting Started with Arduino Cloud
and do this simple test below

1. download and install the latest "Arduino create Agent" from Arduino Cloud - Getting started
2. Set network configuration with your WiFI SSID and Password. You must use 2.4Ghz Wifi and make sure your SSID and password does not have special characters and is not too long. Use your phone to create a wifi hotspot to use.

---

1. Create an integer variable ´analog_value` to read A1 pin (Variable Permission: Read Only, Variable Update Policy: Periodically, Every 1 Sec.)
2. In the sketch void loop() and under // Your code here, add the line below analog_value = analogRead(A1);
3. add a new device ´board name`
4. create a new thing called ´IoT Cloud Test`
5. Create an integer variable ´analog_value` to read A1 pin (Variable Permission: Read Only, Variable Update Policy: Periodically, Every 1 Sec.)
6. In the sketch void loop() and under // Your code here, add the line below analog_value = analogRead(A1);
7. Set network configuration with your WiFI SSID and Password.
8. Upload the sketch to your board and check the Serial Monitor to connection to the IoT cloud.

[georgeft]

I got the code verified, but not uploaded.

And the serial monitor, just : "Connecting..."

[georgeft]

Also, can't locate Create Agent exe. file. In ..../Roaming/ArduinoCreateAgent i have just a comnfig.ini file

[Dozie]

take a look at Check if the Arduino Create Agent is installed and running

[georgeft]

I uninstalled the Agent and reinstalled it. I got this message after I run the sketch for IOT Cloud Thing

[georgeft]

I clicked YES, but apparently nothing happened after that
(other fact: on the bottom screen tray, popped in same time an icon similar with a Windows? antivirus?, or something similar)

[georgeft]

Something similar with this icon

[georgeft]

I edited the Windows defender firewall to allow access for CreateAgent exe. file

[georgeft]

I am concerned about connectivity firmware , because a saw 2 different versions: here 1.4.8 version

And here is another version(1.5.0), for same device:

[georgeft]

Sorry about this question: it is important if i try to upload the sketch from Arduino IOT Cloud or from Arduino Web editor?

[georgeft]

Thank you very much for your advices, guys. I will keep trying to solve my issues