I can see posts like this: Device Descriptor Request Failed
But I don't see a drivers folder in my Arduino folder. So I'm not sure where to get the driver at.
I believe I have the ATmega16u2 based on pictures in other posts.
Update. I've made some progress and at least found my drivers folder. In that driver folder I can't find the Mega2560 driver, BUT it was in a zip of old drivers. When I try manually installing the old driver for a Mega2560 I get this error message: