Can't install Arduino USB drivers in Windows 7 x64

Development Tools IDE 1.x
1

Hi,

I was able to install the driver in a Windows XP machine, but not in a W7 64 rig. At the beginning I could not install the driver because usbser.sys was not present, but I added it. Now the problem is related to the driver signature, I got a 52 code error.

Here's what setupapi.dev.log says (the important part is CM_PROB_UNSIGNED_DRIVER):

     dvi:                {DIF_INSTALLDEVICE} 15:38:15.900
     dvi:                     Class installer: Enter 15:38:15.900
     inf:                          Opened PNF: 'C:\Windows\INF\oem314.inf' ([strings])
     inf:                          AddReg=DriverAddReg  (oem314.inf line 129)
     dvi:                          {Install DEVICE}
     inf:                               Opened PNF: 'c:\windows\system32\driverstore\filerepository\arduino.inf_amd64_neutral_844213a156728dfe\arduino.inf' ([strings])
     inf:                               Opened PNF: 'C:\Windows\INF\usb.inf' ([strings.0c0a])
     dvi:                               Processing Registry/Property directives...
     inf:                               {Install Inf Section [DriverInstall]}
     inf:                                    AddReg=DriverAddReg  (arduino.inf line 129)
     inf:                               {Install Inf Section [DriverInstall] exit (0x00000000)}
     inf:                               {Install Inf Section [DriverInstall.Hw]}
     inf:                                    Empty section
     inf:                               {Install Inf Section [DriverInstall.Hw] exit (0x00000000)}
     dvi:                               {Writing Device Properties}
     dvi:                                    Provider name=Arduino LLC (www.arduino.cc)
     dvi:                                    DriverDate 01/04/2013
     dvi:                                    DriverVersion=1.0.0.0
     dvi:                                    Class name=Ports
     dvi:                                    Manufacturer=Arduino LLC (www.arduino.cc)
     dvi:                                    Matching DeviceID=usb\vid_2341&pid_0043
     dvi:                                    Strong Name=oem314.inf:DeviceList.NTamd64:DriverInstall:1.0.0.0:usb\vid_2341&pid_0043
     dvi:                               {Writing Device Properties - Complete}
     inf:                               {Install Inf Section [DriverInstall.Services]}
     inf:                                    AddService=usbser,0x00000002,DriverService  (arduino.inf line 138)
     inf:                                    ServiceType=1  (arduino.inf line 142)
     inf:                                    StartType=3  (arduino.inf line 143)
     inf:                                    ErrorControl=1  (arduino.inf line 144)
     inf:                                    ServiceBinary=C:\Windows\system32\DRIVERS\usbser.sys  (arduino.inf line 145)
     inf:                                    DisplayName="USB RS-232 Emulation Driver"  (arduino.inf line 141)
     inf:                                    LoadOrderGroup=Base  (arduino.inf line 146)
     dvi:                                    Add Service: Modified existing service 'usbser'.
     inf:                               {Install Inf Section [DriverInstall.Services] exit(0x00000000)}
     dvi:                               Updated reflected section names for: oem314.inf
     dvi:                          {Install DEVICE exit (0x00000000)}
     dvi:                          Writing common driver property settings.
     dvi:                               DriverDescription=Arduino Uno
     dvi:                               DeviceDisplayName=Arduino Uno
     dvi:                          Install Device: Restarting device. 15:38:15.955
     dvi:                          Install Device: Restarting device completed. 15:38:16.143
!!!  dvi:                          Device not started: Device has problem: 0x34: CM_PROB_UNSIGNED_DRIVER.
     dvi:                     Class installer: Exit
     dvi:                {DIF_INSTALLDEVICE - exit(0x00000000)} 15:38:16.143

How can I get around this?

Thanks!

2

that's happened allot with me, and i am using win32 now its better and more stable
try to change Compatibility to win XP serves back 2 sometimes that's help

3

Hi narzan,

Change compatibility of what? The device is listed with a warning (!) mark in the device manager.

4

read this :wink:
http://forum.arduino.cc/index.php?topic=104698.0

5

I've already done that, unfortunately. Could you please check if your usbser.sys is signed?

I'm currently running through a Linux VM on the same host...

6

ok then remove the drivers restart your pc, and do that again, don't forget to change the usb port to other one
that's happened allot with me and i solve that with this stips
if that's not work, sorry that's all what i know :stuck_out_tongue:

7

Thanks for replying.

I already did that, I even used pnputil -f -d oem314.inf

I've tried with the 1.0.6 package drivers and 1.5.8.

8

Then format your PC XD
i am kidding, wait maybe someone will help you in this :wink:
good luck

9

Thanks! I hope someone comes to help :slight_smile:

10

no one?