Hello! Has anyone successfully connected their MKR WAN 1310 or 1300 to the Arduino IoT Cloud?
I have four different 1310/1300 devices and none of which was able to connect. However, I am able to connect to TTN and even send payload without the cloud. For the record, I have configured a gateway.
When searching for the DevEUI, the registration of the device stops.
I hope someone can help me with this asap. Thank you so much.
Hello,
have you checked this?
after which, it's always like this:
I've tried 4 different MKRs, to no avail. I hope you can help me with this.
ok, try to program the board with a simple sketch (blink is ok)
if you can program it, then , before starting the wizard to connect to the cloud, put the board in bootloader mode, with a fast double tap on the reset button.
to confirm that is in bootloader mode, the status led should start fading.
Hello, I first programmed the device with blink on the IDE then put it in bootloader mode. Indeed, the led continuously fades. After a while, step 1 worked. However, after a while, the led light turned off as it proceeds to step 2 which is retrieving the device EUI. From there, "The device cannot be configured. Something went wrong."
@AndreaRichetta do you know anything else I can do?
@wiljonherondale make sure you don't have serial monitor left open from the Desktop IDE or anything else. It would be very useful if you can post the ArduinoCreateAgent debug console output.
Thanks
@pennam hello! thanks for the response.
yes, i have no serial monitor left open. i followed step by step this guide: https://docs.arduino.cc/arduino-cloud/getting-started/cloud-lora-getting-started
I am stuck with no. 8 of step 1 as mentioned above.
i have installed ArduinoCreateAgent. However, there was no mention of opening this iirc. and if i indeed open this, it leads nowhere except an icon visible in the sidebar.
The ArduinoCreateAgent needs to be up and running otherwise you will not be able to add your device.
You can check and share the ArduinoCreateAgent debug output clicking on the iconf and select open debug console before starting a new provisioning process.
I have the same issue everytime I add a new 1310. As already stated make sure you click the reset button 2 times. Than keep trying to add it. Eventually it should work. It often takes me almost 20 times to get the board added. You can try completly closing browser and opening again as well as resetting your PC. I have not found a clear solution that works everytime. As of the last few weeks I have not been able to add a device using my Mac or safari browser. I have had success using a windows PC on google chrome.
@wiljonherondale i can't spot any error from the debug console image that you have shared. Can you copy the full output please?
There's literally nothing else to see there, unfortunately. And I don't know why.
are you using linux? we should spot the error also opening the CreateAgent from the terminal.
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