Using Arduino Sim Card to Connect to the IOT Cloud

Has anyone successfully connected to the IOT cloud using an Arduino SIM PLan?

I have been working with Tech support for over a week to try to connect using the Arduino SIM card on my MKR 1400. I went through several of the library tests to connect with servers and it is unable to connect with anything. The modem test indicates that the modem is working, but nothing using the SIM connects. I purchased another MKR 1400 to help troubleshoot the issue, and also purchased additional arduino SIM cards and I am unable to even register them on their website. When I input the ICCID number and agree to the terms, the site just shows a "swish" spinning for as long as I remain on the site.

I ran several GSM tests with my MKR 1400 with "active" Arduino Sim card and these are my results - This is the second MKR 1400 that I have tried the SIM card in. I would try another sim card (I purchased 2 more), but the Arduino website won't let me "activate" another one. I suspect it is because I am currently in my "free trial" period and I am are only allowed one? I also suspect that it is the sim card that is not working since I have tried this on two different boards. Can someone from tech please get in touch so that I can activate a new sim card....

MKR Test Modem

Starting modem test...modem.begin() succeeded
Checking IMEI...Modem's IMEI: 357520074976933
Resetting modem...Modem is functioning properly

GSM scan networks (MKR_Carrier)

Current carrier: AT&T
Signal Strength: 17 [0-31]
Scanning available networks. May take some seconds.

AT&T
T-Mobile

GSM_SSL

Starting Arduino web client.
connecting...
connection failed
disconnecting.

Test_GPRS

Connecting GSM network...OK
Enter your APN:

(I type in prepay.pelion and it does nothing. The code indicates that it is supposed to print it out, but it does not. Not sure why this program is asking for the info when arduino_secrets.h is called for in the code and all of the information is in that tab)

MKR_connect

(Same as above. I enter the APN and it hangs up there. Why have an arduino_secrets tab if it asks for the information.)

GSM_PING

Starting Arduino GPRS ping.
Pinging www.google.com: FAILED! Error code: -2
Pinging www.google.com: FAILED! Error code: -4
Pinging www.google.com: FAILED! Error code: -2
Pinging www.google.com: FAILED! Error code: -4
Pinging www.google.com: FAILED! Error code: -2
Pinging www.google.com: FAILED! Error code: -4
Pinging www.google.com: FAILED! Error code: -2
Pinging www.google.com: FAILED! Error code: -4
Pinging www.google.com: FAILED! Error code: -2
Pinging www.google.com: FAILED! Error code: -4

MKR_GSM_TOOLS_TEST

(Does nothing - asks for APN in serial port and when I enter it, it does nothing. Code indicates that it is supposed to print that APN back and ask for the next item...)

Im the same - I put in the ICCID number in the arduino plan page but the billing page doesnt really load up? Kinda frustrating. I would like to be able to build my own GPS tracker and get the data on my cell phone.
Do you know if the MKR1400 is going to continue to work when all the USA carriers are moving away from 3G?
I wonder does ADAFRUIT sell a board that does something similar?
Tim

The people who can help you with that may not monitor every one of the hundreds of posts made on the Arduino forum every day. You should contact them via this form to make sure they see your request:

https://www.arduino.cc/en/contact-us

That is a good question regarding the 3G. Probably a good idea to to figure that out before spending any more time and money on the MKR1400. I would like to set these up in rental properties to monitor heat/humidity/CO in the basements without paying for monthly internet fees.

Thank you in0, I have contacted them and I believe that it is being escalated.

"We do not have the means to continue supporting 3G when the network providers or the country stops providing them."

This is the quote that I was given by tech support when I asked if Arduino would still be supporting the GSM Sim card and data for the MKR 1400 once the phone companies phase out 3G. I guess I am wasting my time with this board.

Same here,
stuck on gsmAccess.begin()...
Did someone has managed to switch to 2G?
I was going to buy an additional mkr1400 thinking mine was fried.
Thanks for the advise.

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