Windows 10 Driver Install Problem

I am having considerable trouble installing drivers for Arduino modules.
My Windows 10 PC reports that:

'Windows found drivers for your device but encountered an error while attempting to install them'
I have read and tried many solutions posted on internet but all have failed including the more obvious ones.
I am now considering reinstalling windows unless someone can help me avoid this.
Any help appreciated

What specific Arduino board & what specific driver?

The Arduino IDE has the drivers for all types of board and on my Laptop I have no problems. When a Uno or a Nano is connected the boards are recognised because drivers have been installed when IDE was installed.
On my PC the boards do not appear as the drivers though present in the Arduino folder Windows reports the error mentioned previously.

What specific Arduino board & what specific driver? (LAST time I'm asking - it IS important for us to know)

Can you tell me how I would be able to establish what driver Windows is attempting to install. I assume it is a driver located in the Arduino software I downloaded. The boards that have failed to have drivers installed are the only two I have i.e. Uno and a Nano.
Please be gentle I am new to Arduino

NO - Please provide the EXACT 'Arduino' you have - provide a link, or better a photo!

I don't beleive you have an Arduino at all, I think you have a clone that you are looking for support for.
This is not an issue, we just need to know what we are dealing with.

LAST CHANCE

Not sure why you think that!

I stand corrected! MOST of the time, people have clones and try to install the Official drivers, giving issues simular to yours.

Remove the power cord, it's not needed here.

Try a different USB cable, Try a different USB port.

Post the PID/VID from the device manager.

I have done exactly as you requested, removed the power cord and tried various USB ports and a different cable. The same results as shown in attached.




Do you have version 1.8.19 of the Arduino IDE installed?

At the 3rd screenshot, which option did you select? I would recommend clicking "Browse my computer for drivers" and then select the drivers subfolder of the Arduino IDE 1.8.19 installation folder.

I did have 1.8.19 but in an attempt to solve the problem I un-installed it and reinstalled it but this did not help.
I then un-installed and installed Version: 2.0.0-rc3 which is

I searched automatically for drivers on the example given but I have tried both methods to search for drivers and they both result in the same error message.

Arduino IDE 1.8.19 and older have the drivers bundled in the drivers subfolder of the Arduino IDE installation. This practice was discontinued in Arduino IDE 2.x. The reason is that, since the time it was instituted, a better system has been developed which reflects the IDE's capability of installing support for any microcontroller board, whether official or 3rd party. For this reason, it is better to distribute and install the drivers alongside the boards platform rather than trying to provide a comprehensive and up to date collection with the IDE.

Unfortunately, since the drivers for the Uno were always included with the IDE, they never set up the driver distribution via the "Arduino AVR Boards" platform of the Uno. That has now been done:

However, there hasn't been a release since then so the version of "Arduino AVR Boards" you get installed currently does not have the drivers. You can grab them off the GitHub repository if needed:

Many thanks for the help, much appreciated.
Alan

You're welcome.

By the way, a 1.8.5 release of the "Arduino AVR Boards" platform was created a few hours ago:

It is not yet available for installation via Boards Manager, but I think this indicates it will be there soon. That release will provide the installation of the latest drivers for the official AVR-based boards like your Uno.

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