Hello. I am trying to download the create agent on a M1 MacBook Air (version 12.0.1). I went to the link to download it:
I followed the steps, and dragged the application into my application folder. I even see the little icon of it at the top of my screen. However, the website tells me it does not see that I have installed create agent. I get this screen:
The problem is that because it doesn't see that I have the create agent, I'm not able to use the cloud editor (it tells me you need create agent installed to use it). Any ideas why this might be? Thanks.
Hello. Thank you for your response. Yes, I am able to see the icon for create agent at the top of my screen. The web browser I have been using is Safari.
This problem could be caused by certain security restrictions of the web browser blocking the communication between Arduino Cloud and Arduino Create Agent.
I'll provide instructions you can follow to configure Arduino Create Agent so that the communication will not be blocked:
If it is not already running, start Arduino Create Agent. ⓘ If you see an Arduino Create Agent icon on the macOS menu bar then it is running.
Control-click on the Arduino Create Agent icon on the macOS "menu bar".
A menu will open.
Select "Generate and Install HTTPS certificates" from the menu.1
A "You are making changes to your Certificate Trust Settings" dialog will open.
Enter your macOS user password in the "You are making changes to your Certificate Trust Settings" dialog.
Click the "Update Settings" button.
After doing that, try using Arduino Cloud again. This time Arduino Cloud should be able to recognize that Arduino Create Agent is running and everything should work as expected.
Please let me know if you have any questions or problems while following those instructions.
