Create plugin issue

Software Web Editor
1

Hello

I have installed the Arduino Create plugin and have also done and activated the two-step verification. Still, i am getting the following error

"We are not able to detect the installed agent."

FYI i am using Safari

2

I moved your topic to an appropriate forum category @rohinideshmukh.

In the future, please take some time to pick the forum category that best suits the subject of your topic. There is an "About the _____ category" topic at the top of each category that explains its purpose.

This is an important part of responsible forum usage, as explained in the "How to get the best out of this forum" guide. The guide contains a lot of other useful information. Please read it.

Thanks in advance for your cooperation.

3

Hi @rohinideshmukh. This problem may be caused by certain security restrictions of the Safari browser blocking the communication between Arduino Cloud and Arduino Create Agent.

I'll provide instructions you can follow to configure Arduino Create Agent for use with Safari:

  1. If it is not already running, start Arduino Create Agent.
    ⓘ If you see an Arduino Create Agent icon on the macOS menu bar then it is running.
  2. Control-click on the Arduino Create Agent icon on the macOS "menu bar".
    A menu will open.
  3. Select Generate and Install HTTPS certificates from the menu.
    A "You are making changes to your Certificate Trust Settings" dialog will open.
  4. Enter your macOS user password in the "You are making changes to your Certificate Trust Settings" dialog.
  5. Click the "Update Settings" button.

After doing that, you should find that Arduino Cloud is able recognize that Arduino Create Agent is running and recognizes the Arduino boards you have connected to your computer.

Please let me know if you have any questions or problems while following those instructions.

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